Terms of Service

The following Terms and Conditions apply to all bookings made on this website. We kindly ask that you take a moment to read them prior to making a Booking.

w.e.f 15th Oct 2020

Note:

• Rates are subject to change without prior notice.
• Rooms cannot be used for parties
• The rates mentioned on this website are INCLUSIVE of complementary breakfast.
• GST for rooms above Rs 7,500/- is 18%.
• Extra person charge is Rs 1770/- incl GST.
• Extra bed charge is Rs 1770/- incl GST, breakfast included.
• Extra breakfast without extra bed is Rs 500.
• Driver charges are Rs 250/- includes fooding and lodging.

Reservation Policy

• For booking, a token advance of 80% of the total amount has to be made to confirm the booking. Full payment is to be made 7 days prior to date of arrival.
• We will hold your room for a period of 10 days from the date of your booking. If the advance payment is not received within this time, the reservation will be released without further notice.
• Please carry your Identity Card (Epic/Driving License/Adhar Card/Passport or any other government approved ID) as it is mandatory.
• Each room can accommodate 2 adults + 2 children (Below the age of 8).The presidential suite consisting of 2 bedrooms can accommodate 4 adults + 4 children (below the age of 8).

Payment Policy

1. Pay via UPI/QR Scan

Please scan the QR code to pay: Click to show QR Code

2. Pay via Bank Transfer

BANK DETAILS:
ACCOUNT NAME: JIVA RESORT
BANK NAME: HDFC BANK
ADDRESS: POLICE BAZAR, SHILLONG- 793001, MEGHALAYA.
RTGS/NEFT – IFSC CODE: HDFC0000548
ACCOUNT NO.: 50200025204390
TYPE OF ACCOUNT: CURRENT.

Kindly do provide us a copy of your bank transfer payment via email. As soon as your payment is credited in our bank account we shall send you an e-mail of the confirmation voucher along with the check-in procedure.

THE ROOMS CANNOT BE USED FOR PARTIES

Child Policy

• Children up to 09 years stay free in parent’s room when sharing bed with parents.
  • However if they require an extra bed it will be chargeable.
• Children aged 10 years and older are fully charged.

Any disputes are subject to Shillong Jurisdiction. 

**Rates are Liable to Change Without Prior Notice**